Privacy Notice
At Twig & Tumble, we’re committed to protecting your privacy. This notice explains how we collect, use, and safeguard your personal information when you visit our website or make a booking.
Who We Are
Twig & Tumble
Registered as Twig & Tumble Ltd
Company No: NI730127
Email: twigandtumble@outlook.com
What We Collect
We may collect the following information when you enquire, book, or interact with our site:
Contact details: Name, email, phone number, address
Booking details: Dates, times, preferences
Payment information: Processed securely by our payment provider (we do not store card details)
Technical data: IP address, browser type, cookies
Why We Use Your Data
We use your data for the following purposes, based on lawful grounds:
To process bookings and payments (contract)
To respond to enquiries (legitimate interest / contract)
To comply with legal obligations (e.g. safeguarding, tax)
To send service updates (legitimate interest—you can opt out anytime)
To send marketing emails (only with your consent)
How Long We Keep It
Booking and payment records: up to 7 years (for legal/accounting purposes)
Enquiry emails: up to 12 months
CCTV footage: retained for 30 days, unless required for an incident
Sharing Your Data
We may share your data with trusted third parties, only when necessary:
Payment processors (to handle bookings securely)
IT and website service providers
Legal or regulatory bodies, if required by law
We will never sell your data.
Your Rights
You have the right to:
Access your data
Rectify inaccuracies
Request erasure
Restrict or object to processing
Request data portability
To exercise your rights, email us at twigandtumble@outlook.com . You also have the right to lodge a complaint with the ICO: ico.org.uk